GUEST RELATIONS

Your experience matters.

Share a compliment, concern or service request directly with Guest Relations.

LISTENING WITH CARE

A direct line to the hotel team.

Guest Relations is the discreet point of contact for feedback about a current or previous stay. Please share enough detail for the team to understand and follow up appropriately.

Privacy

Information submitted should relate only to your stay or request. Avoid sharing payment card details in the message.

Your email application will open so you can review and send the message.
01

Share the details

Include your stay reference where available.

02

Hotel review

The relevant team reviews the case and available records.

03

Direct follow-up

Guest Relations contacts you using the details provided.